Huge Lack of support from Cell C Fibre Support

Impossible to get a response from Cell C Fibre Support. I've been trying to transfer my service from Durban to Cape Town since 15 November. With no response from Cell C after numerous attempts to get the service transferred. Was told on 10 December that I would have to cancel my service as they don't do transfers. Which makes no sense!! Eventually got a confirmation of cancellation mail with an exorbitant amount requested for "claw-back fee". After several mails Still no response as to how the figure is arrived at. Honestly shocked and horrified at the poor service and Total lack of care. Cell C is the worst service provider I've encountered to date and will tell all who I can about this!