1 reviews | Active since Feb 2016
Huawei P8 overheating ,Phone new
On 27 FEB 2016 i went to CELL C in Keywest Shopping Centre too add a new contract to my existing one.I were interested in a SONY EXPERIA M 5 but they had no stock .The friendly salesperson named CASUIS showed me the HUAWEI P8 Mystic and its functions so i took it on a contrac.On charging the device i felt it got very hot. After charging i started using the device and it still got hot and that the battery ran down very quickly +- 3 to 4 hours.<br> On 28 FEB Iwent back to CELL C and told them the device were faulty,the sales person sent me to a HUAWEI <br> REP at a Vodacomshop in the same centre. GORDAN then told me it were a onboerd problem on the device and that CELL C must exchange the device for a new one. Back at CELL C i saw it were very busy and 10 min before <br> closing time so i told them i will come back back the next day..WENT back on 29 FEB and were informed that it will take a week as the phone must be sent to a technician to be checked. SO I MUST BE WITHOUT A PHONE FOR WEEK AS NO LOAN UNITS ARE AVAILABLE. CELL C ARE SUPOSSED TO OBD THE DEVICE AS IT IS STILL IN THE 7 DAY PERIOD. MY ADVICE TO PEOPLE IS STAY AWAY FROM CELL C AND HUAWEI. SORRY CASUIS YOU ARE A NICE GUY
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
