HUAWEI IMEI NUMBER GOES MISSING

<p>MY GIRLFRIEND AND I TOOK TWO HUAWEI P6 ON CONTRACT WITH CELL C NORTHGATE AND ONLY A YEAR INTO THE CONTRACT MY PHONES NETWORK WHENT OFF ON THE 26TH FEBRUARY 2016 AND SO I THOGHT ITS JUST TEMPORARILY I TRIED GETTING YOUTUBE HELP VIDEOS AND IT SEEMED THE IMEI NUMBER WAS MISSING. I TOOK THE PHONE BACK TO CELL C IN CRESTA EXPLAINING THE STORY AND THEY BOOKED IT IN FOR REPAIRS AND I THERAFTER RECEIVED A QUOTE FOR R1269.73 TO ACCEPT OR REJECT ON REF NUMBER CLC***.</p> <p>I CALLED TO QUERY THE AMOUNT AND THEY ADVISED AS PER SIGNED CONTRACT WITH CELL C AND HUWAEI ANY PHONE BOOK FOR REPAIRS THEY MUST ATTEND TO ANY EXTERNAL DAMAGES FIRST BEFORE ATTENDING TO THE REALL MATTER. I EXPLAINED THE CRACK ON MY PHONE IS TOO SMALL TO DISTURB ANY PHONE RELATED OPERATION AND I NEVER HAD A PROBLEM WITH IT AND THAT THE REASON WHY I BOOKED THE PHONE IN WAS BECAUSE OF THE IMEI NUMBER THAT SUDDENLY DISAPPEARED AND THEY REFUSED TO HELP AND NOW IM SITTING WITH A PHONE THAT THEY STILL DEDUCTING MONEY FOR AND THAT STILL HAS A COUPLE OF MONTHS LEFT TILL CONTRACT ENDS.</p> <p>PLEAE HELP AS I HAVE NO IDEA WHAT TO DO NOW.</p> <p>*** *** ***</p> <p>PRE731986</p> <p>CLC***</p> <p> </p>