Huawei / Cell C After Sales Service - VIP Service doesn't exist for P20 range.

I have a P20 on contract that is less than 6 months old. It has a USB-C issue (still charges fine, but - when connecting it to PC or using a small flash drive via OTG it either doesn't work or it connects/disconnects). It used to work 100% in the beginning. I have been in contact with Huawei tech support since last year - they had me reset my phone numerous times and work through the settings, they eventually said there must be a fault on the phone and it needs to be sent for repairs.

I don't have a problem sending it in, but - The P20 range is advertised with a special VIP service that gives owners the promise of FAST/PRIORITY repairs, a loan device service, etc. None of this is possible from either Huawei or CellC - I have been told it could even take longer than 21 days to sort the issue out and that a loan service is not possible. So - I have sit without a phone for an indefinite amount of time and I am forced to accept it.

Huawei has ignored my concerns about the long repair TAT (and the fact that the VIP service seems to be false advertising) and the Cell C shop assistant is not able to assist me (she is only able to tell me that they will also send it to Huawei and that it could take longer than 21 days and no loan phone service).

I use my phone for work purposes and since I live alone I don't have a phone I can just borrow from someone and use it until I get my phone back from Huawei/CellC.

I have now sent Huawei a message that I would be willing to have them collect my device, but - that once assessed I will not accept a repair or a refurbished replacement device. Since my device is under 6 months old and I have been reporting the issue since Nov/Dec 2018 I am insisting on a new replacement device (CPA claim).

The problem I have is - neither CellC nor Huawei seems to care or respond...and there is no one willing to actually help me find an acceptable solution (other than citing a "script" to me). I am not happy at all, I have been a CellC client for at least 11/12 years and I have been supporting the Huawei brand for at least 3 years (It is a really nice product) - I have always been happy to recommend both to my friends/family/colleagues. Now I am seriously considering a move.