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jF
janeill F

1 reviews | Active since Mar 2021

28 Mar 2025, 15:34

Huawei 13i and Cell C!

Recently took out a contract with Cell C, and the consultant that assisted with the sale,new Huawei 13i, this is a terrible device to say the least, there is no Google features and needs to be accessed through 3rd party apps, I made request to cancel the contract and return the phone with no luck

0
Replies (11)
Cell C
Cell C's reply28 Mar 2025, 16:50
Official
Dear Janeill Franklin,

Thank you for reaching out to us.

We regret to learn of your dissatisfaction with your device. When a contract is initiated over the phone, there is a 7-day cooling-off period during which you may return the device if you are not satisfied. However, if the contract is completed in-store, there is no cooling-off period, though returns may still be accepted depending on the reason. Could you please send us a private reply and verify whether your cancellation request was submitted within this timeframe? If it was, we would appreciate it if you could share the method of submission and any reference numbers you received, so we can look into this matter further.

Looking forward to your response.

Regards,
Cell C | TN
jF
janeill F's update01 Apr 2025, 11:11
Reviewer Update
PLEASE HELP ME TO CANCEL THIS CONTRACT, I CANT STRUGGLE LIKE THIS
PLEASE CALL ME ON ***
Cell C
Cell C's reply01 Apr 2025, 11:48
Official
Dear Janeill Franklin

Thank you for getting in touch. 

We are sorry to hear that you would like to cancel your contract. To assist you further, could you kindly confirm whether the contract was done over the phone or at a Cell C store?Looking forward to your response.

Regards
Cell C | NT
jF
janeill F's update01 Apr 2025, 11:49
Reviewer Update
It was done over the phone , I Am unable to get through any cell c customer centre
Cell C
Cell C's reply01 Apr 2025, 12:17
Official
We understand your concerns and would like to inform you that there is a 7-day cooling-off period during which you may return the device if you are not satisfied.
We have not had any reported issues with our customer service line. Unfortunately, we are unable to cancel the contract if we have not received your cancellation request within this 7-day period.
If you still wish to proceed with the cancellation, please be advised that a cancellation fee will apply.

Cell C | NT
jF
janeill F's update01 Apr 2025, 12:37
Reviewer Update
Please advise on the fee?
Cell C
Cell C's reply01 Apr 2025, 13:01
Official
Kindly confirm the number in question/ID. We will check it out and advise. 

Regards
Cell C | NT
jF
janeill F's update01 Apr 2025, 13:04
Reviewer Update
***
Cell C
Cell C's reply01 Apr 2025, 13:43
Official
Dear Janeill Franklin,

Thank you for providing your ID number. Your contract has 21 months remaining, and the 7-day return policy has already lapsed. Should you wish to cancel your contract early, you will incur a commitment fee of R10,374.87, excluding the current invoice due for early termination.

Would you like us to escalate your cancellation request for further assistance?

Kind regards,
Cell C | GM
jF
janeill F's update01 Apr 2025, 13:49
Reviewer Update
this is insanity really, why do you sell non working devices without google 
Cell C
Cell C's reply01 Apr 2025, 14:17
Official
We sincerely apologize for the inconvenience caused once again. We understand your frustration regarding the issue with the device, and we want to assure you that customer satisfaction is our priority.
This is the reason why we implemented the 7-day cooling-off period, allowing customers to return the device if it does not meet their expectations.

Regards
Cell C | NT