how to use a new blocked phone.provided by cell c

i made a claim for my lost phone on the 16th feb 2015 only to have them send me back and forth over incorrect documents . simphiwe told me he received the documents, only to call in the next day and have him told me he didnt. i hung up on him. i called back and spoke to lindiwe moloi who also took forever to reply a simple email.i called back on the 25th , only to speak to simphiwe again who promised that he will load the claim and will call be back between 15H30 and 17H30 of the same day, which he didnt.on the 2 of March i spoke to Phindile who said the claim is loaded and awaiting the claim fee, which i already had.well to cut the story short of their post to pillar service. i received the phone after endless calls. i was happy with the phone for five days, before it was all cut short when my sim card gave me the \not registered to networt"shalada. i went to a walk in store-no helpdrove to buccluech cell c repair center"