How to treat your customer bad 101

So the trouble started with 24th of April 2019. NON FIXED 100gb LTE sim just dies out. Technicians are unavailable to assist at all times. (mtn and cellc signal agreement flops + strikes)

Case numbers created ********** 088 - urged ********** 245 - ********** 039 - ********** 463 -

(highlight case ********** ) Eventually, the 1st May arrives and I lose 21.35 GB from the 100GB LTE that was left over - This is still owed to me - case not resolved. Screenshots of data taken from their online portal for evidence.

3rd May 2019 (migration call ref ***46 23 71) I then phone Cellc Support which then hooks me up to a Percy Mgoto ? He says I can upgrade to a 120GB for 499pm instead of cancelling. (smartdata share 20gb, I have a screenshot) After a bit of fiddling he says he cannot get the package to convert to the 120gb and so leaves me on this 10gb account and will try later again during the day and that I should call back in the afternoon. Which I did, and since last week I cannot get through to Percy. My contract is now ****ed up completely, stuck on a 10gb for the weekend. He did not even escalate the case. And according the staff, He has been emailed to call me back.

I did speak to someone who said that the department will call me back either monday or Tuesday 7th may, the lady was very helpful, she told me about Percy and the case that was just left there with a non escalation.

Tuesday the 7th MAY 2019 - Call ref ***03 51 49 I call again at 10am - A super helpful lady - which I unfortunately did not get her name, tells me that the account will be fixed either this afternoon or on Thursday (because there's a public holiday tomorrow) She does call back in the afternoon 3:38pm - confirming that the account will be upgraded to the 120gb for 499pm (60+60 day), she read it out, with my details etc. Happy chappy ! exactly what I wanted instead of cancelling, out of excitement I forgot to get her name again. I wait an hour or so, restart the modem and see no difference in the account via the online portal.

7th May 2019 16:48pm I phone them again... I get put through, but the agent cannot assist, so then get put through again to another agent who now tells me, the account that I have been waiting to be moved over to, does not actually exist and that it ended the 30th ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????what in the actual ****????????????????????????????????????????????????????????????????????????????

Below again - all references that I have recorded. call migration ref ***46 23 71 Call migration ref ***03 51 49 ********** 088 - urged ********** 245 - ********** 039 - ********** 463 - ********** - highlighted case for the 21.35GB that is owed ********** 231 - case for migration to 120GB for 499 smartdata 20GB (120gb total)

I have spent 105+ minutes over the phone, I have waited long enough to sort out this mess and I think I have been very patient with everyone up until the last call, the last straw, telling me the account I have been waiting for since the 3rd of May, actually does not exist.

Cellc either needs to put me on the account as requested (even though the special is over) as I app**** at that time. Or cancel everything and refund me for the 21.35GB that is still owed, as well as each day of R20-R40 for being offline, buying 1GB daily data bundles due to their incompetence.

:(

disappointed.