How Much Longer????

Cell C had called me in June promoting a cellphone contract. This sounded appealing thus I'd bought into the idea as I use my phone a lot for family emergencies. Unfortunately the incorrect handset was delivered to my work address. I then immediately contacted the stupid contact centre and was informed that they'd already closed I should call back over the weekend....Long story short I'VE BEEN CALLING SINCE AND KEEP GETTING TRANSFERRED FROM ONE DAMN DEPARTMENT TO THE NEXT WHILST THEY DEBIT MY ACCOUNT ON A MONTHLY BASIS!!!! I STILL HAVE THE STUPID HANDSET SEALED AND IT HAS NOT BEEN USED SO WHAT ARE YOU DEBITING IN ACTUAL FACT! TIRED BOF BEING CALLED EVERYTIME I REVERSE THE DEBIT ORDER, SEEMS THAT IS THE ONLY TIME I HEAR FROM THESE PEOPLE. I WANT MY DAMN CONTRACT CANCELLED, MY MONEY REFUNDED AND LEAVE MY DAMN ACCOUNT ALONE! !!!