jF
james F

1 reviews | Active since Apr 2015

09 Feb 2018, 14:38

HOW MANY TIMES VERY UPSET AND GETTING MORE UPSET WITH CELL C

You know im so tired of always running to hello peter every time i have a problem as it just proves to you that cell c customer service do not know what they are doing. the last time i had to send an email for cell c to send me a new statement as cell c like always made a mistake on my account, then waited so long for my statement that i wrote a hallo peter email where a woman has helped me, after she told me that they will do the credit i phoned about twice asking please i need my statement so that i could hand it in to the office for payment and they did not send me my new invoice that has caused my company not to do a payment as i could not hand a statement for the month end.

i am so upset as i received my statement late and when handed into the office i was advised that it will only reflect on the next month with double payment, now cell c will disconnect my services that i am so so so upset about as how dare you do this, if you have just done your job in the manner one would expect especially wanting cell c money. you are so hard up in wanting the payment but yet you can not follow trough with anything a customer asks of you.

i want to know how cell c going to sort this problem out as when my service gets suspended i am gonna scream the roof of as the fault lies at your service and not mine, this is a company contract and the phones are needed, could someone please just tell me what will happen now as no payment would be able to be done now as you did not send the invoice as i have asked and double payment would THEREFORE only take place in the end of Feb, please please what would you do now to sort this matter out as i need to know what the outcome would be seeing you as cell c made this mistake but yet again the customer needs to take the punch in the end of the day.

PLEASE ASSIST AS I DONT KNOW ANYMORE WITH CELL C

0
Replies (5)
Cell C
Cell C's reply09 Feb 2018, 14:44
Official

Thank you for posting and allowing us the opportunity to assist.

We have referred this matter to one of our team members for assistance. Do expect communication.

Apologies for the manner in which this matter was handled.

Regards

Cell C | PN

jF
james F's update15 Feb 2018, 17:10
Reviewer Update
till now i have not received any feedback regarding this matter, i now demand that cell c phone me to make my packages lower even if its top up so that i can move to a more reliable network provider as cell c is not giving any attention to any matter. my phones has been disconnected tho it was cell c error and not mine this is so so pathetic especial being such a good cell c customer but have more problems then anything els so over cell c think its time that all the public should know and start using company shame system and also get reporters to look into this matter as yet again cell c does not care except receiving their money in the end of the day weather they have made the mistake or not
Cell C
Cell C's reply16 Feb 2018, 07:44
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

jF
james F's update17 Feb 2018, 12:47
Reviewer Update
Good Day After so many attempts getting cell c to sort my account out no one even tries and sort my problem out. Cell c has tried to contact me where their lines are bad and can not hear them at all. Now yet again I get a phone call saying my services would be permanently suspended. How the he'll in this name does it work when cell c fails to do their job. I want a manager to get hold of me that will sort my damn account out and reconnect my services but still fails to help. Please how many times to I have to ask and I feel I pay for a service that cell c can't help. Would it be best to contact my friends working for the Harold and heels news paper as it seems it's best to do a article about problems that cell c can't sort out at all. Lungi yes has tried to phone but I can't hear her as it makes a really bad noise in my ear and it's not on my side. They phone 1 time and then don't try again until I have to report on halo Peter again
Cell C
Cell C's reply19 Feb 2018, 12:11
Official

Thank you for posting to us.

A follow-up request has been sent and feedback will be provided. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN