1 reviews | Active since Apr 2015
HOW MANY TIMES VERY UPSET AND GETTING MORE UPSET WITH CELL C
You know im so tired of always running to hello peter every time i have a problem as it just proves to you that cell c customer service do not know what they are doing. the last time i had to send an email for cell c to send me a new statement as cell c like always made a mistake on my account, then waited so long for my statement that i wrote a hallo peter email where a woman has helped me, after she told me that they will do the credit i phoned about twice asking please i need my statement so that i could hand it in to the office for payment and they did not send me my new invoice that has caused my company not to do a payment as i could not hand a statement for the month end.
i am so upset as i received my statement late and when handed into the office i was advised that it will only reflect on the next month with double payment, now cell c will disconnect my services that i am so so so upset about as how dare you do this, if you have just done your job in the manner one would expect especially wanting cell c money. you are so hard up in wanting the payment but yet you can not follow trough with anything a customer asks of you.
i want to know how cell c going to sort this problem out as when my service gets suspended i am gonna scream the roof of as the fault lies at your service and not mine, this is a company contract and the phones are needed, could someone please just tell me what will happen now as no payment would be able to be done now as you did not send the invoice as i have asked and double payment would THEREFORE only take place in the end of Feb, please please what would you do now to sort this matter out as i need to know what the outcome would be seeing you as cell c made this mistake but yet again the customer needs to take the punch in the end of the day.
PLEASE ASSIST AS I DONT KNOW ANYMORE WITH CELL C
Thank you for posting and allowing us the opportunity to assist.
We have referred this matter to one of our team members for assistance. Do expect communication.
Apologies for the manner in which this matter was handled.
Regards
Cell C | PN
Thank you for posting and allowing us the opportunity to assist.
We have referred this matter to one of our team members for assistance. Do expect communication.
Apologies for the manner in which this matter was handled.
Regards
Cell C | PN
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
A follow-up request has been sent and feedback will be provided. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
