How Many Times Must I Complain? Cell C Still Debits Me on Wrong Dates

I want to be very clear: I will not accept phone calls or verbal assurances.

Written confirmation is required first, as Cell C’s previous promises have not been honoured. Once I have this in writing, I will then be willing to take a call if necessary.

Specifically, I expect Cell C to provide me in writing with the following (as you have now publicly committed):

1. That both of my accounts *** and ***) are set to debit only on the 6th of each month henceforth. If this issue ever arises again, I will not grant Cell C any further leniency.
2. A full written breakdown of all unauthorized deductions, with exact dates and amounts.
3. Written confirmation of the compensation to be provided for bank charges and inconvenience (to be treated fairly), including the exact timelines for when this will be processed.

This must be provided in writing before I accept any further engagement. I also want to stress that I do not appreciate being “thanked for my patience.” I am not patient — this matter has dragged on for months, causing unnecessary stress, financial disruption, and wasted time.

Cell C must now prove accountability with proper written documentation. Since this response is on public record, I expect Cell C to honour it fully. If Cell C attempts to resolve this matter verbally without first providing the written confirmations above, I will proceed with further steps.

I am raising this matter again, because I am very concerned about how my accounts have been handled by CellC. I received a very informal email from CellC regarding my accounts, but I have not received formal communication on official letterhead or with a proper electronic signature, which makes it impossible for me to consider this matter resolved. AND I did not receive all the information on both my accounts??? It was only an email, no statement?

Here is what I require: (in essence as was promised by CellC)

1. Confirmation that my accounts are up to date, apart from the two debit orders scheduled for 6 October. If there is any shortfall FOR WHATEVER REASON, I expect to be notified immediately so I can make an EFT payment.
2. Written confirmation that no further unauthorized debit orders will be processed at the end of the month. All debit orders must only go off on the 6th of each month. I
3. A full breakdown of all unauthorized deductions, including exact dates and amounts.
4. Confirmation of compensation for any bank charges or inconvenience caused, with a clear timeline for processing.

I also want to make clear:

• ***: Debit order to go off on the 6th of October and on the 6th of each month thereafter.
• ***: Debit order to go off on the 6th of October and on the 6th of each month thereafter.

I am requesting a formal, written response addressing all of the above points. I hope CellC can resolve this promptly and prevent similar issues in the future.

I STATED VERY CLEARLY THAT I WILL NOT COMMUNICATE VIA TELEPHONE UP UNTIL THE MATTER HAS BEEN RESOLVED IN WRITING. CELL C CONFIRMED AND SAID MY REQUEST WILL BE HONOURED=
Cell C’s reply01 Oct 2025 at 09:48We sincerely regret the frustration and inconvenience this matter has caused and understand your request for written confirmation before any further engagement.

Please be assured that we are treating this matter with the utmost priority. In line with your request, we will provide written confirmation regarding the following:

1. That both of your accounts *** and ***) will be set to debit only on the 6th of each month going forward.
2. A full breakdown of all unauthorized deductions, including exact dates and amounts.
3. Written confirmation of compensation for bank charges and inconvenience, including the timeline for processing.

We are currently reviewing your accounts and compiling the necessary documentation. You will receive a formal written response with all the details outlined above before any verbal discussion occurs.

We fully acknowledge the seriousness of your concerns and are committed to ensuring accountability and transparency.

Kind regards,
Cell C | LS