TL
Tholang L
1 reviews | Active since Mar 2022
18 May 2022, 23:50
How many times do I need to submit a PoP????
Have been a Cell C client for over 12 years. Have been trying to upgrade my contract since beginning of May 2022 and they are saying I am unable to do this due to an outstanding amount on my account - this is despite me sending my proof of payment to customer service and collections on numerous occasions.
Everytime I follow up, they promise to sort out the issue but 4 weeks later my problem is still not resolved . . . Your processes are so disappointing and frustrating for loyal and existing clients.
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Replies (1)TL
Tholang L's updateReviewer Update
13 Jun 2022, 12:27YOUR records showed that my account is in arrears because you had not allocated payment made and PoP sent numerous times . . . It then took you another month to allocate this payment.
I made another payment for May 22 month on the 25th May and forwarded the proof of payment twice already and similarly your consultants have acknowledged receipt when checking on YOUR system (Please listen to the , but up to date the information is sitting with your administrator in your payment department to allocate it . This will probably take another month to do, in the meantime 2 months later I'm STILL left frustrated with massages that my account is in arrears and are unable to upgrade my contract . . . IS THIS WHAT CELL C SERVICE HAS COME TO?
I made another payment for May 22 month on the 25th May and forwarded the proof of payment twice already and similarly your consultants have acknowledged receipt when checking on YOUR system (Please listen to the , but up to date the information is sitting with your administrator in your payment department to allocate it . This will probably take another month to do, in the meantime 2 months later I'm STILL left frustrated with massages that my account is in arrears and are unable to upgrade my contract . . . IS THIS WHAT CELL C SERVICE HAS COME TO?
TL
Tholang L's update13 Jun 2022, 12:27
Reviewer Update
YOUR records showed that my account is in arrears because you had not allocated payment made and PoP sent numerous times . . . It then took you another month to allocate this payment.
I made another payment for May 22 month on the 25th May and forwarded the proof of payment twice already and similarly your consultants have acknowledged receipt when checking on YOUR system (Please listen to the , but up to date the information is sitting with your administrator in your payment department to allocate it . This will probably take another month to do, in the meantime 2 months later I'm STILL left frustrated with massages that my account is in arrears and are unable to upgrade my contract . . . IS THIS WHAT CELL C SERVICE HAS COME TO?
I made another payment for May 22 month on the 25th May and forwarded the proof of payment twice already and similarly your consultants have acknowledged receipt when checking on YOUR system (Please listen to the , but up to date the information is sitting with your administrator in your payment department to allocate it . This will probably take another month to do, in the meantime 2 months later I'm STILL left frustrated with massages that my account is in arrears and are unable to upgrade my contract . . . IS THIS WHAT CELL C SERVICE HAS COME TO?