AJVV
ANDRE JANSE VAN VUUREN

1 reviews | Active since Mar 2009

13 Mar 2015, 15:11

How many times do i have to cancel my contracts?

Ive canceled my contracts October 2014 when they expired.December i saw that Cell c was still debiting money so i phoned customer care again and canceled AGAIN. Then February 2015 Cell c was still debiting money so i went to a shop and asked to cancel it there AGAIN for the 3rd time . The gentlemen then asked me to wait because he had to phone customer care to cancel the contracts and they would want to speak to me. I then spoke to the guy from customer care and explained to him that this will be the 3rd time canceling my contracts.He then with a rude voice asked me who i spoke to and from what number i phoned and exactly when i phoned. This was 4 months back.How should i remember??? After saying to him that i cant remember from what number i phoned and that i could only say i phoned from my office land line and i can only say that it was October he kept on asking exactly when.He was so rude it was as if he wanted to say to me that i **** about phoning. I phoned and canceled the contracts after they expired. Why would i keep them if i didnt even use them when it was still active??? Worst service provider ever. Also i want to know what about the money they stole after i canceled?

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Replies (1)
Cell C
Cell C's reply13 Mar 2015, 15:22
Official
Hello Andre,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN