How many queries does it take to get a resolution?

Dear Cell

I am writing to you with regards to my data being taken by you.

Today I called you about my data useage query. It took several times and several unhelpful agents to finally speak to someone who told me that data validation would take 30 days.

He asked me to look up my current usage on my phone in order to make the argument that I indeed used the data and just was wasting time with this query but actually this is what he proved..... Since this sim is in my phone my data usage is: 117GB I recharged three times for 50GB so should have 150GB minus current usage remaining .... My current usage on my phone is 117GB SO I SHOULD HAVE 33GB but according to CELLC I have 5.72GB..... I do not want to hear a long story about 30 days of validation before you give me the data back. I need that data for online studying which has a deadline , if I dont do the studying I will lose my job(my license to work and therefore will be totally unemployable forever) , so I am asking you to sort this out urgently please.

I also want to point out that this is not the first time I have a data query and the last two were also not resolved even though Mike Langa asked me to email him after not getting correct information from Lesego @ CellC Business Partner.

The additional oustanding data query is for 9Gb on another number.... you took a whole month to allocate the data from first query and then took it away on the 1st of the next month. The number is 062 *** 1289

I also have 2 outstanding CellC whatsapp gift bundle queries that has not been resolved. The number is 062 *** 1289

May I add you also did not resolve the query regarding 084 *** 6949 and so all the recharge money on it was lost. .

How is this possible to have so many outstanding queries for one household?

Please can you urgently address these queries.

Thank You

Regards CN