How many CELL C does it take for a successful data query?

CellC I spoke to MBALI BUTHALEZI at your call center today..... apparently she is the manager... I spoke to her after three agents who were argumentative and unhelpful. Apparently I am not allowed assistance because I failed the security questions.... the questions are: when I last recharged, how much the recharge was for and the method of recharge.... I have a TAX INVOICE that was refused and I still have the details on the app for the recharge. I offered all this information and it was declined..... Mbali demands that I must go to a store because she wont accept the evidence offered. Please sort this out..... four calls to ppl who treat me like I owe them something just to get a data card to work is not ok.