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Kerry H

1 reviews | Active since Oct 2019

01 Oct 2019, 12:02

How high do I have to jump to get some assistance? !!!

I have never been so frustrated. I am trying to get a settlement value to settle my account and get my name cleared. No invoice, no payment, no call to query, nothing. No luck, try to call in but just get moved from one call to the next. Apparently Cell C does not allow for payment plans etc wow not sure if that is allowed from a consumer perspective. Month to Month ******* its a contract, another miscommunicated issue. As a good standing individual I have no managed to secure some funds to settle this outstanding settlement amount, Now that I want to settle, no one wants to assist. I don't get any assistance. Overall experience with Cell C from start to finish, nothing short of POOR service, lack of effort in assistance and simply a ******* company to deal with.

0
Replies (3)
Cell C
Cell C's reply01 Oct 2019, 15:30
Official
Good afternoon Kerry

Apologies for the unsatisfactory service received.

We will be in touch to ensure that your concerns are attended to.

Regards
DA
Cell C
Cell C's reply04 Oct 2019, 09:34
Official
Palesa attempted to reach you telephonically, with no success.  Please refer to the email sent to you.

Regards
DA
KH
Kerry H's update04 Oct 2019, 09:48
Reviewer Update
Yes, Palesa called me once and I could not take the call as I was doing training and responded to her email to call after 4 pm or send me a statement. I did not see a call come in at 4 pm. I have just logged in to my email and there is the same email as the one previously sent to me. I do not have any missed calls. See Below
Palesa | 2 Oct 2019, 13:38 (2 days ago) | |
Good Day Kindly be advised that I have attempted to contact you on the number 0*********xx unsuccessfully. Please advise of suitable time to be contacted. RegardsPalesa

MY RESPONSE
Kerry | 2 Oct 2019, 13:42 (2 days ago) | |Hi Palesa,
Thank you for calling me I am just in a training session so could you call back after 4? Or send me a settlement amount please. Thanks
Sent from my iPhone

Recieved on the 2nd
On 02 Oct 2019, at 13:38, Palesa wrote:

Good Day Kindly be advised that I have attempted to contact you on the number 0********* unsuccessfully. Please advise of suitable time to be contacted. Regards Palesa

Today is the 4th October,