JA
Jesse A
1 reviews | Active since Dec 2018
03 Dec 2018, 10:33
HOW HARD SHOULD IT BE TO DO A MIGRATION
I am trying to migrate my existing data contract to the highest package available and have contacted cellc customer service mutiple times, a case had been logged I get a miss call from the company once and no one tries to contact me thereafter. The second time I contacted they did not even try to call me they just sent an sms I needed to contact customer service for feedback and the feedback stated they were unable to migrate me to a top up which I never requested. If someone could contact me they would know what I need but it seems impossible to get someone from the migration department to speak to. Multiple promises I would be contacted by the Migration department and nothing!!!!!!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
03 Dec 2018, 11:13Good morning Jesse
Doing a migration should not be hard at all, someone will contact you and assist.
Apologies for the poor service.
Regards
Cell C | PN
Doing a migration should not be hard at all, someone will contact you and assist.
Apologies for the poor service.
Regards
Cell C | PN
Cell C's reply03 Dec 2018, 11:13
Official
Good morning Jesse
Doing a migration should not be hard at all, someone will contact you and assist.
Apologies for the poor service.
Regards
Cell C | PN
Doing a migration should not be hard at all, someone will contact you and assist.
Apologies for the poor service.
Regards
Cell C | PN
Cell C's replyOfficial
03 Dec 2018, 12:09As per communication, Theodorah will revert with feedback.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply03 Dec 2018, 12:09
Official
As per communication, Theodorah will revert with feedback.
Regards
Cell C | PN
Regards
Cell C | PN
JA
Jesse A's updateReviewer Update
04 Dec 2018, 07:57She explained she would call me back in a couple of hours but I have received no call. Can someone please call me ASAP to complete the migration this has gone on to long. I even spoke to a manager who explained a manager from the migration department will be in contact with me and nothing! Just empty promises.
JA
Jesse A's update04 Dec 2018, 07:57
Reviewer Update
She explained she would call me back in a couple of hours but I have received no call. Can someone please call me ASAP to complete the migration this has gone on to long. I even spoke to a manager who explained a manager from the migration department will be in contact with me and nothing! Just empty promises.
Cell C's replyOfficial
06 Dec 2018, 11:26Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply06 Dec 2018, 11:26
Official
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Regards
Cell C | PN