How hard can it be to deliver data?

I have eventually had a response today (Wednesday) to my complaint lodged on Saturday (Case No ***). Poor response time. Your man put me through to a trade partners person to advise me where I can get the Giga 100 package. Over the weekend I tried Hillcrest, Waterfall, Pinetown, and Westville which is at a very busy shopping centre, the Pavillion. None had stock. I also tried online, but the Get It link took me to a list to find my nearest store. I have tried them all. Monday I went to Hillcrest store again and was told that stock would be available on Wednesday as they had ordered. Today, I went back to the Hillcrest store and they had no stock and was told that the warehouse has stock problems. This is data I am trying to buy. I have an existing Cell C sim card that I have used for data purchases. How hard is it to deliver data? Push a few buttons I would have thought. Delivery? We don't need a truck for that. So in the whole highway area of Durban, not one of your stores can sell me a Giga 100 package. Your man from the Trade Partners division wanted to send me to Phoenix on the other side of Durban! How hard can it be to deliver and purchase data. Clearly it is. Backward