KJ
Kim J
1 reviews | Active since Jan 2010
05 Jul 2019, 12:05
How does Cell C keep getting away with no service?
I am on fibre with cell c and the black box is part of it. Tried to get on it but seems that it has issues. Have been in contacted with support on numerous occasions with no luck. They then told me to take it into any cell c to be booked in (yet never worked). Tried twice- both time the Cell C shop told me they could not assist and would not check it in. Yet it is part of my contract and I am being charged. Breach of contract by Cell C
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
05 Jul 2019, 12:26Good afternoon Kim
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
A consultant will contact you.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
A consultant will contact you.
Regards
Cell C | PN
Cell C's reply05 Jul 2019, 12:26
Official
Good afternoon Kim
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
A consultant will contact you.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
A consultant will contact you.
Regards
Cell C | PN
KJ
Kim J's updateReviewer Update
10 Jul 2019, 10:30Had someone call me and they put me on hold to connect me elsewhere and connected me to the wrong department. This is still not sorted.
KJ
Kim J's update10 Jul 2019, 10:30
Reviewer Update
Had someone call me and they put me on hold to connect me elsewhere and connected me to the wrong department. This is still not sorted.
Cell C's replyOfficial
11 Jul 2019, 08:41Theodorah confirmed that she contacted you today and you advised that you were contacted yesterday and have booked in the Black box.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply11 Jul 2019, 08:41
Official
Theodorah confirmed that she contacted you today and you advised that you were contacted yesterday and have booked in the Black box.
Regards
Cell C | PN
Regards
Cell C | PN
KJ
Kim J's updateReviewer Update
15 Jul 2019, 15:02I phoned the store today (the same one I went to twice before who told me that it could not be booked in .... and was told the black box was still there waiting for collection so it has not even been put in the system yet. After being assured it would be done same day.
KJ
Kim J's update15 Jul 2019, 15:02
Reviewer Update
I phoned the store today (the same one I went to twice before who told me that it could not be booked in .... and was told the black box was still there waiting for collection so it has not even been put in the system yet. After being assured it would be done same day.
KJ
Kim J's updateReviewer Update
23 Jul 2019, 11:25Please could I get an update on this...still no response................................................
KJ
Kim J's update23 Jul 2019, 11:25
Reviewer Update
Please could I get an update on this...still no response................................................
KJ
Kim J's updateReviewer Update
02 Aug 2019, 06:51Still no response
KJ
Kim J's update02 Aug 2019, 06:51
Reviewer Update
Still no response
KJ
Kim J's updateReviewer Update
05 Aug 2019, 06:35Still no follow up
KJ
Kim J's update05 Aug 2019, 06:35
Reviewer Update
Still no follow up