How bout looking after your existing customers

<p>Got a notifiction tody stating that my contract is due for an upgrade. I went onto the Cell C webpage to have a look at wg=hat they have. Found a phone and contract package i was very happy with. Under the contract it specifies that you could qualify for cash back (R7K in this instance). Got some renovtions we doing at home so it could come in handy. The contract costs do not vary, simple as new one get R7k reward existing gets nothing.</p> <p>On speaking to the agent i am told this is not for existing customers who want to upgrade, it is mainly for new customers they are trying to attact. This alone irritates me already as once again there is no reward for the loyal customer. After a few questions i found out that i can cancel my contract and take out a new one.... this will get the cash back bonus..... while this is inconvenient it is worth the R7k.</p> <p> </p> <p>Hopefully one dat cell C will realise that retaining high end existing contracts is just as important as attracting new customers.</p> <p> </p> <p> </p> <p> </p>