Horrors of Activating sim Swap card

I went into the La Lucia Cell C store to complete a Sim Swap, (****** phone) yesterday, filled in the paperwork etc and was told card would be active in 2 -3 hours thereafter to contact customer care on 084 140 to complete the activation. I called the customer care spoke to Sanele who asked me security questions, one being the last 5 numbers dialled. (I don't memorise the numbers as I have a contact list for this) informed him that I could give him frequently called . According to Sanele I did not \pass\" the security questions, and would need to go in store to activate my sim card and that it could have been done in store earlier when I was there anyway! I asked for Sanele's full details and a ref number which I was told could not be given, I asked to speak to a supervisor, waited 6 minutes on the line (15 in total) to be told Busiswe the supervisor is busy and would call me the same night, it is now over 12 hours and I am still waiting for her call. Well Done Cell C! You have managed to make an already inconvenient situation worse! in the meanwhile I still have no contactable cell number and will have to look at changing providers. "