Horror Call Centre - Cell C

I lost my phone and Called theCell C call centre to help me with a sim swap, the lady I called on Sunday kept me on the phone for 10 minutes and after answering all her questions, she tells me that the sim swap will be done in 3-4 hours. When that time came nothing happened. Monday 14 September I checked the sim and still nothing. Today 15 September I called the call centre again and lo behold