Horrifying Service

Cell C does not even deserve the one star. I took a contract out in early April. It suppose to be for a Space Grey Samsung Galaxy A22 5G dual Sim with an extra data Sim however when the item was delivered it was a single Sim in the colour black ... Had endless calls and went to cellc but no assistance so I kept the phone but had pay R255 to keep my current number. I then called up cell c a few days after having the phone to find out if my services are capped. The advisor didn't understand what capped services meant hence i explained it to her, she then placed me on hold and came back to me and said yes the services are capped. My contract with the insurance is about R550 however last month I had a bill that I need to pay over R1000 I called customer services to query and they said no my line is an open line and my services were never capped. I disputed this, had multiple agents hang up on me. I was promised manager call backs and have not received anything till date.. However I paid the full bill because I didn't want this to affect my credit score. But I had logged a complaint and I asked for the sales call that was made to me in April to be listened to. So I had a call from Cell C about a week ago from the escalations team who told they heard the call and apparently I agreed to having uncapped services.. I said that's not true can I have a copy of that call ?? The guy said yes he'd email it to me ... over a week now and never received any emails or updates from cellc.. so I said I will wait a while ... Then I decided to cellc to cap my services since apparently it wasn't done. So the girl said they will keep it at R1 and it's capped so I cannot exceed the usage unless I call and request extra data or minutes. Then just 2 days ago I had 2 missed calls from cellc so I called back to ask what the calls were about but the advisor said no one tried to call me as there is no notes on my account and if it is important they will call again.. This evening I received an email of my statement which said the balance is R749 due by the 01/09 ... I called cell c customer services the moment I got to the statement but the advisor named Mamosa was rude to me she said we need to calculate I said no i don't want to calculate she had the nerve to ask me on the call "why do you mean by you don't want to calculate" CAN YOU EVER ASK A CUSTOMER THAT ???? IS THIS WHAT CELL C TRAINS THEIR STAFF TO SAY TO CUSTOMERS?? I used the word **** on the call she tells me I'm using vulgar words... does she even know what the ****** hell vulgar words are?????? I asked for a manager she aaid there's only 1 manager ( every time I ask for a manager they always say there's only 1 manager that's on another manager call ) so I demanded to speak to a manager still ... she tells me I need to understand that it's the weekend hence there's only 1 manager!!!!! A big company like cell c only has 1 manager whether I call on weekends or weekdays I get told the same thing... she then said she will transfer me to the manager and then the call takes me straight to rate the service .. I wasn't transferred to a manager .. I was **** to!!! I am sick and tired of this... I have had endless problems since April with cell c... I will be contacting the Ombudsman about this because this is appalling service and I keep being told different things each time I call in

STOP LYING AND OVER CHARGING CUSTOMERS !!