BM
Boitumelo M
1 reviews | Active since Jul 2021
30 Apr 2026, 17:03
Horrified
What a tramatic experience received with Cell C paid up my account almost a year ago in full and final requested cancelation as per they 30days process telephonically and on email. I am now receiving notifications that Im handed over by them tried calling the customer care number spoke to over 20 consultants putting me from post to pillar
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
30 Apr 2026, 17:49Dear Boitumelo Mashinini,
Thank you for contacting Cell C.
We sincerely apologize for the distress and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We’ve taken note of the details you’ve shared, and a dedicated consultant will contact you directly to review the account history, confirm the settlement and cancellation, and address the handover notification accordingly.
We truly regret the inconvenience and the time you’ve spent trying to get assistance, including being transferred multiple times. Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the distress and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We’ve taken note of the details you’ve shared, and a dedicated consultant will contact you directly to review the account history, confirm the settlement and cancellation, and address the handover notification accordingly.
We truly regret the inconvenience and the time you’ve spent trying to get assistance, including being transferred multiple times. Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Cell C | TM
Cell C's reply30 Apr 2026, 17:49
Official
Dear Boitumelo Mashinini,
Thank you for contacting Cell C.
We sincerely apologize for the distress and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We’ve taken note of the details you’ve shared, and a dedicated consultant will contact you directly to review the account history, confirm the settlement and cancellation, and address the handover notification accordingly.
We truly regret the inconvenience and the time you’ve spent trying to get assistance, including being transferred multiple times. Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Cell C | TM
Thank you for contacting Cell C.
We sincerely apologize for the distress and frustration you’ve experienced. This is certainly not the level of service we aim to provide.
We’ve taken note of the details you’ve shared, and a dedicated consultant will contact you directly to review the account history, confirm the settlement and cancellation, and address the handover notification accordingly.
We truly regret the inconvenience and the time you’ve spent trying to get assistance, including being transferred multiple times. Thank you for your patience while we work to resolve this matter as quickly as possible.
Kind regards,
Cell C | TM