Horrified

Trying to cancel my contract, Nomsa in customer service, verified my details, was very polite and transfered me to the correct department, I then get Katherine Radbe, this women asked me what my name was several times, still go the spelling incorrectly, then tells me sorry call back we cannot verify you, I obviously get extremely upset, she verifys my details again and still get it wrong, I am now holding for over 19 minutes for a team leader as CELL C has not available management. This women basically said that she doesn't understand how one department can get my details right a s the other didn't not, I want this canceled today!