Horrific service & overcharging from Cell C

I urgently await a response as I've been hearing the same thing for months now

More than 24 hours later, still no feedback from Cell C! So much for customer service!

Please take note - had you read my initial message where I laid the complaint... you would've picked up that the problem started with Cell C! Please read again... this is the same back & forth with the customer service... because Cell C keeps on looking foe excuses to make the customer at fault!

Horrific service & overcharging from Cell C
I have been trying to change my banking details with Cell C for over 6 months, everytime they tell me that the system is not updating, then a consultant advised that I should do an EFT which I have been doing but they are constantly charging me R70 for the returned debit... now it looks like my account is not in good standing even though I have been paying and I am due for an upgrade but it will be approved because according to them... the account is not in good standing but it up to date, they keep on giving me the run around and advising that someone will contact me or they transfer & the call cuts. They I had a contract with them that was settled last month and the devise fully paid up but they again billing me this month because apparently the contract will continue on a month to month if it is not cancelled but we're having difficulty in cancelling because each consultant has an excuse and transfers to another line that cuts... this is pure money making even with the R70 returned debit fee as this is being paid by EFT which was advised by their consultant. I've been a customer for many years and have never had such an issue, especially with upgrading. If that's the case, I will rather port my numbers to another service provider, for the mere fact of all the extra charges and them shifting blame for their own mistakes... this has been a tedious process and we are not getting any help.

Please put some effort into understanding my initial complaint and put in all efforts to resolve asap... or else I will be taking this to social platforms as well.

Could Cell C please call me back to resolve my account issues so that I could process a payment and get my upgrade done!

Received a call yesterday from Mpho that sorted 2 issues out... still awaiting finance to contact me to sort my account out and then the upgrades department to sort my upgrade out.

2 days later, still no contact from Cell C's accounts department.

Could Cell C's accounts department please call me back... 3 days later... still no word