Horrific service from Philile

Today I called the call center requesting to do a sim swap. I spoke to Philile who you could hear just wanted to get over the call and move on with her life. After I tried to explain to her that I won't be able to answer any questions relating to recharge amounts and dates, she happily spoke over me while I was talking and continued to ask what she was asking completely ignoring what I had explained to her that the sim card has been inactive for a while. After all her questions she told me to go to a cell c store for the sim swap and I explained to her that I'm not able to do that. She then very happily informed she there's nothing she can do for me. I then requested a manager which she can back and informed me that Busisiwe was too busy to take my call. The service in your call center is absolutely disgusting especially agents like Philile who think they are veteran call center agents and have the right to speak to customers which ever way they feel like. I need this sim swap done ASAP and would appreciate to get service from an agent who actually understands what the title customer service agent means. And is willing to provide proper service and assistance.