Horrific service at Cell C - Mall of the South

I upgraded my Cell C contract on the 16th March at Cell C Mall of the South. The S9 cell phone came with an accessory voucher worth R500. The consultant, Ruth, advised me that they have no stock of S9 accessories and that I should go to the Vodacom store to redeem. Yes, that's right, Cell C asked me to go to their opposition to redeem my voucher.

I thought this was strange and it was confirmed by Vodacom that they will not honour a voucher that originated at a Cell C Store, so this was the first bit of incorrect information. I then phoned Cell C, Mall of the South and spoke to Ruth on the 18th March and she promised to call me back. Unsurprisingly, no call was received.

I then called again and spoke to Khulekani, who then called me back 2 days later and advised me to come into the store, where I was to download a particular app that will enable me to get a flip cover worth R1000 for the value of the voucher of R500.

I come into the store on the 24th March and Khulekani is not in and none knows anything about what he said.

Today, 26 March, I called in again and leave a message for Khulekani and Ruth to call me back. Ruth calls me back and promises to get back to me by the end of the day. Shockingly, no call is received.

I have made 2 visits and several calls to Cell C, without any resolution. Just had to deal with ***********, dishonest staff. The voucher expires on 31 March. The deal is proudly advertised on the cover page of the Cell C catalogue but nobody knows how it works.

I also walked past Vodacom Mall of the South on Saturday 24 March and the store was full to capacity. Then I walked into Cell C and on both occassions, the store was empty. Cell C has better value for money deals than Vodacom, but why are customers staying away from the Mall of the South branch? Perhaps Cell C head office needs to investigate.

Please advise on the way forward.