JL
Jessica L
1 reviews | Active since Apr 2021
15 Sept 2021, 10:49
Horrific Service and rude employees
If I could give 0 I would,
I am appalled by the service. I regret ever opening a contract with them, one mistake I will not repeat.
They are overcharging me for their mistakes. And some of the people are rude.
They are always changing amounts, making mistakes and expecting you to pay.
I have used so much airtime trying to deal with these people but leaving more upset and disappointed.
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Replies (1)JL
Jessica L's updateReviewer Update
15 Sept 2021, 12:21Cell C called me and said they where having problems with their debiting system. They assured me I wouldn't have any issues and would not be affected.
Now because of their terrible service I just want to cancel the accounts, how ever they keep telling
They sent me a message saying I should pay R1033, this was owed because they were not debiting me. I paid this, and they went on to debit 1095,00 from my account which I reversed because they were over charging me, last week Thursday I called and asked how much for the full cancelation was, she said 4073 commitment fee +settlement fee (for one account R2579 + for the other account R1494) Ref number for that call *** I paid the R4073. My exact words to her were after this does this mean Im done with cell c for good. She said yes and that I should call this week to confirm the cancelation . I called them today to get this over and done with.
Somehow now in my emails it said I owe R485, 91
I called them to state that I paid over R5000 last week as per the phone conversation the lady is so rude she doesn't care what you have to say. Name is Lerato.
The lady goes on to tell me that I need to pay R1275 If I need to cancel the account when I paid R4073 as instructed to settle it. But now I need to pay an outstanding balance. WHAT RIDICULOUS SERVICE IS THIS YOU PROVIDE?
Your calculations make no sense, you charge R70 bounced debits but you are the ones who charge the wron amounts and your customer service tell me it's not their problem.
I wi never deal with you people again.
What you do is not fair.
I have to pay for your people's incompetence?
I don't want these accounts anymore and these ridiculous amounts need to be reviewed as I can not still owe R1275.
Your people are also rude.
Now because of their terrible service I just want to cancel the accounts, how ever they keep telling
They sent me a message saying I should pay R1033, this was owed because they were not debiting me. I paid this, and they went on to debit 1095,00 from my account which I reversed because they were over charging me, last week Thursday I called and asked how much for the full cancelation was, she said 4073 commitment fee +settlement fee (for one account R2579 + for the other account R1494) Ref number for that call *** I paid the R4073. My exact words to her were after this does this mean Im done with cell c for good. She said yes and that I should call this week to confirm the cancelation . I called them today to get this over and done with.
Somehow now in my emails it said I owe R485, 91
I called them to state that I paid over R5000 last week as per the phone conversation the lady is so rude she doesn't care what you have to say. Name is Lerato.
The lady goes on to tell me that I need to pay R1275 If I need to cancel the account when I paid R4073 as instructed to settle it. But now I need to pay an outstanding balance. WHAT RIDICULOUS SERVICE IS THIS YOU PROVIDE?
Your calculations make no sense, you charge R70 bounced debits but you are the ones who charge the wron amounts and your customer service tell me it's not their problem.
I wi never deal with you people again.
What you do is not fair.
I have to pay for your people's incompetence?
I don't want these accounts anymore and these ridiculous amounts need to be reviewed as I can not still owe R1275.
Your people are also rude.
JL
Jessica L's update15 Sept 2021, 12:21
Reviewer Update
Cell C called me and said they where having problems with their debiting system. They assured me I wouldn't have any issues and would not be affected.
Now because of their terrible service I just want to cancel the accounts, how ever they keep telling
They sent me a message saying I should pay R1033, this was owed because they were not debiting me. I paid this, and they went on to debit 1095,00 from my account which I reversed because they were over charging me, last week Thursday I called and asked how much for the full cancelation was, she said 4073 commitment fee +settlement fee (for one account R2579 + for the other account R1494) Ref number for that call *** I paid the R4073. My exact words to her were after this does this mean Im done with cell c for good. She said yes and that I should call this week to confirm the cancelation . I called them today to get this over and done with.
Somehow now in my emails it said I owe R485, 91
I called them to state that I paid over R5000 last week as per the phone conversation the lady is so rude she doesn't care what you have to say. Name is Lerato.
The lady goes on to tell me that I need to pay R1275 If I need to cancel the account when I paid R4073 as instructed to settle it. But now I need to pay an outstanding balance. WHAT RIDICULOUS SERVICE IS THIS YOU PROVIDE?
Your calculations make no sense, you charge R70 bounced debits but you are the ones who charge the wron amounts and your customer service tell me it's not their problem.
I wi never deal with you people again.
What you do is not fair.
I have to pay for your people's incompetence?
I don't want these accounts anymore and these ridiculous amounts need to be reviewed as I can not still owe R1275.
Your people are also rude.
Now because of their terrible service I just want to cancel the accounts, how ever they keep telling
They sent me a message saying I should pay R1033, this was owed because they were not debiting me. I paid this, and they went on to debit 1095,00 from my account which I reversed because they were over charging me, last week Thursday I called and asked how much for the full cancelation was, she said 4073 commitment fee +settlement fee (for one account R2579 + for the other account R1494) Ref number for that call *** I paid the R4073. My exact words to her were after this does this mean Im done with cell c for good. She said yes and that I should call this week to confirm the cancelation . I called them today to get this over and done with.
Somehow now in my emails it said I owe R485, 91
I called them to state that I paid over R5000 last week as per the phone conversation the lady is so rude she doesn't care what you have to say. Name is Lerato.
The lady goes on to tell me that I need to pay R1275 If I need to cancel the account when I paid R4073 as instructed to settle it. But now I need to pay an outstanding balance. WHAT RIDICULOUS SERVICE IS THIS YOU PROVIDE?
Your calculations make no sense, you charge R70 bounced debits but you are the ones who charge the wron amounts and your customer service tell me it's not their problem.
I wi never deal with you people again.
What you do is not fair.
I have to pay for your people's incompetence?
I don't want these accounts anymore and these ridiculous amounts need to be reviewed as I can not still owe R1275.
Your people are also rude.