1 reviews | Active since Mar 2024
Horrific service
Cell c is the worst! ABSOLUTELY HORRIFIC SERVICE! Upped my contract from R259 to R710 for 30gigs of data. No consultation nothing. When I go into store they can't help me and refere me to call centre, when I call the call centre they refer me to store.
Refuse to give me an area managers number and refuse to pay back my money.
Can't provide me with any recordings or contracts where I supposedly cancelled my contract resulting in the new payment of R710.00.
Store manager at blue route keeps putting me on hold when she doesn't have the answer or just doesn't respond.
I have spoken to the call centre, the store consultants, the customer care line aswell as the store manager and till today still have not even given any answers.
Flawed service! Bad service! Not customer centric at all!
Be better cell c
Why was the contract reversed without consulting me? I have been asking this question for the past 2 weeks and no one is able to assist.
Even though my contract has now been canceled I want to know who gave authorization to reverse my contract and charge me R710 instead of R279.
Why was the contract reversed without consulting me? I have been asking this question for the past 2 weeks and no one is able to assist.
Even though my contract has now been canceled I want to know who gave authorization to reverse my contract and charge me R710 instead of R279.
Our team attempted to get in touch with you, however, you have yet to be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards,Cell C | TM
Our team attempted to get in touch with you, however, you have yet to be reached. Please provide an alternative number or a more convenient time that we can reach you.
Regards,Cell C | TM