Horrific service
<p>Today, 12 July 2017, We went to the Cell C to do a sim swap and to activate a sim card we received with an upgrade from Cell C Direct, case number ********** 101. Cell C Direct informed us that we are not required to pay any fees whatsoever. However, when we arrived at Cell C in Jeffreys bay, the lady working there was extremely rude and then told us that we are required to pay R140 when we told her what Cell C Direct told us she was extremely disrespectful and after being on the phone with Cell C Direct again the lady simply said: "aangesien Mevrou so te kere gaan sal ek Mevrou maar help." but clearly she doesn't care about the customers in front of her because her facebook is more important.</p>
Thank you for bringing this matter to our attention.
This is not the level of service we aim to provide to our valued customers. One of our consultants will be in contact with you shortly.
We apologize for the trouble you have experienced in trying to resolve this matter.
Regards
Cell C | PN
Thank you for bringing this matter to our attention.
This is not the level of service we aim to provide to our valued customers. One of our consultants will be in contact with you shortly.
We apologize for the trouble you have experienced in trying to resolve this matter.
Regards
Cell C | PN
Thank you for your quick response, problem solved.
Thank you for your quick response, problem solved.
You're welcome and thank you for allowing us the opportunity to assist.
Have a a great day.
Regards
Cell C | PN
You're welcome and thank you for allowing us the opportunity to assist.
Have a a great day.
Regards
Cell C | PN