1 reviews | Active since Oct 2018
horrific, gruesome, terrible, nightmare
The Cell C Contract Device insurance in the worst insurance i can ever tell people to take never take an insurance with Cell C they provide a **** service especially when you have to claim but they very quick to take the money from the Account i have Cell C with all my life i will never recommend anyone especially people i know to take cell c contract rather go to another store i lost my phone in January the 23rd 2025 i went straight to the cell c store to advise of the same they told me to go to the police station to open a case which i did took the Case Affidavit back to the store on the 24th then on the 25th i called the insurance to find out my status then i was told i had two IMEI number that was not blocked then i have to go do another Affidavit which i did and send it back to the store when im busy doing follow ups they telling me to do the third Affidavit which i also did they i was called by the guy named Nduduzo from Insurance telling me i need proof that the account is up to date then called customer services they advised that the account is up to date then Nduduzo requested for a screen shoot as proof then at customer services told us they not allowed to do screen shoot which also Nduduzo failed to get when he called the stores to get that proof i struggling until my statement was updated then sent it to him then he told me i need wait another week for another review imagine me doing so many follow up on a Device they not even providing a Caretessy phone i have to make means to call them every ****en week im nice and further with this insurance im also gonna take this to Ombusman because i wrote an email to them they never responded Displeasing; Poor; Undesirable service CELL C today they telling me these lots of queries wow
We sincerely apologize for the frustrations and inconveniences you’ve experienced with our insurance service and the handling of your claim. We understand how stressful it must be to deal with multiple affidavits, delays, and a lack of support throughout this process.Please be assured that we are taking your feedback seriously. We will follow up on your case and revert back to you as soon as possible with an update. Our team is currently investigating the matter to ensure that we can resolve it to your satisfaction.We understand the importance of clear communication and timely service, and we will work to improve this process moving forward. Thank you for your patience, and once again, we deeply apologize for the frustration you’ve encountered.
Regards
Cell C |NT
We sincerely apologize for the frustrations and inconveniences you’ve experienced with our insurance service and the handling of your claim. We understand how stressful it must be to deal with multiple affidavits, delays, and a lack of support throughout this process.Please be assured that we are taking your feedback seriously. We will follow up on your case and revert back to you as soon as possible with an update. Our team is currently investigating the matter to ensure that we can resolve it to your satisfaction.We understand the importance of clear communication and timely service, and we will work to improve this process moving forward. Thank you for your patience, and once again, we deeply apologize for the frustration you’ve encountered.
Regards
Cell C |NT
Thank number its was used by the lost devise hence i was saying they insurance is not even providing a phone for me to use in the meanwhile they busy so i don't have a phone you can call on my work number *** ask for Lindiwe or call at my Fiance number *** he will give all the information and he will also pass your information hope i will get a quick response because if i wont im busy with my case at Ombudsmen and i will need the reference
Thank number its was used by the lost devise hence i was saying they insurance is not even providing a phone for me to use in the meanwhile they busy so i don't have a phone you can call on my work number *** ask for Lindiwe or call at my Fiance number *** he will give all the information and he will also pass your information hope i will get a quick response because if i wont im busy with my case at Ombudsmen and i will need the reference
Please note that Fiance advised that you called but what i want to know why it went for Validation now because the matter was sent to insurance on the 23rd January already now i have to wait another more days and weeks without assistance this is what i was talking about why was is only sent on the 6th but clearly means i will be responded to but the 26 of February which is not fair and what makes me more angry is that when u take our the Insurance they don't explain all this **** stuff they explain only what matters to them can i please be sent a copy of the insurance because not im even more frustrated especial living without a device my life is stuck its will be a month and a Half waiting for people to do their Job i clearly understand that these other client facing this but waiting so many days i cant this is unprofessional honestly if i only knew i would have taking your insurance because now im suffering i don't even know the status of that validation your insurance is providing a very very poor service to be honest to you i wont call then anymore i will have to escalate this matter further cause they cant ask for so many-things and have to wait for so many weeks for nothing.
Please note that Fiance advised that you called but what i want to know why it went for Validation now because the matter was sent to insurance on the 23rd January already now i have to wait another more days and weeks without assistance this is what i was talking about why was is only sent on the 6th but clearly means i will be responded to but the 26 of February which is not fair and what makes me more angry is that when u take our the Insurance they don't explain all this **** stuff they explain only what matters to them can i please be sent a copy of the insurance because not im even more frustrated especial living without a device my life is stuck its will be a month and a Half waiting for people to do their Job i clearly understand that these other client facing this but waiting so many days i cant this is unprofessional honestly if i only knew i would have taking your insurance because now im suffering i don't even know the status of that validation your insurance is providing a very very poor service to be honest to you i wont call then anymore i will have to escalate this matter further cause they cant ask for so many-things and have to wait for so many weeks for nothing.
Can i kindly have a copy of my contract when i app**** with your company and please i want to cancel my contract with you what needs to happen can the contract be sent to my personal email *** because i wont be charged for the device that is no-longer with me and im charged minutes,data and sms its not gonna happen.
Can i kindly have a copy of my contract when i app**** with your company and please i want to cancel my contract with you what needs to happen can the contract be sent to my personal email *** because i wont be charged for the device that is no-longer with me and im charged minutes,data and sms its not gonna happen.