Horrific experience with Cell C. LG G6

On Thursday the 24th of August my wife upgraded her contract with the said SP. She decided on the LG G6. On investigation of the unit when she got home we found that the phone's camera screen was broken. We immediately phoned Cell C at Lake Side Mall and where told to bring in the phone. We did the latter on the 25th of August. We arrived at the shop and we where told we broke it. Personnel where quite aggressive in telling us the latter. (I am exploring avenues to resolve this embarrassing experience). They took the unit and told us that we must wait 21 days before Cell C will decide if we get it back. I escalated this issue to Cell C as and LG via Twitter as well as Facebook. I am horrified at our experience.

At this point in time we awaits the reply of Cell C. I've being told on the 28th of August at 09H29 via Facebook.