Horrific client service
An upgrade done on Feb 18 via telesales with the promise of quick delivery did not come. I did a request for reversal on email as well as via the call center.
It was not done despite numerous calls and visits to my local Cell C store in Mossel Bay (who was very helpful but the problem lies with the call center). It is today the 14th of May and nothing has been done to rectify this.
With refrence numbers an requests to talk to management still nothing.
I have been a loyal customer with 4 contracts for many years. This is very disappointing.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
14 May 2021, 12:32Hi Attie
Thank you for contacting Cell C.
To confirm, you're looking to have the upgrade reversed?
Regards
^MP
Thank you for contacting Cell C.
To confirm, you're looking to have the upgrade reversed?
Regards
^MP
Cell C's reply14 May 2021, 12:32
Official
Hi Attie
Thank you for contacting Cell C.
To confirm, you're looking to have the upgrade reversed?
Regards
^MP
Thank you for contacting Cell C.
To confirm, you're looking to have the upgrade reversed?
Regards
^MP
's updateReviewer Update
14 May 2021, 12:42Hi MP,
Yes I want the upgrade reversed and then go into the store to do the upgrade.
Regards,
Attie
Yes I want the upgrade reversed and then go into the store to do the upgrade.
Regards,
Attie
's update14 May 2021, 12:42
Reviewer Update
Hi MP,
Yes I want the upgrade reversed and then go into the store to do the upgrade.
Regards,
Attie
Yes I want the upgrade reversed and then go into the store to do the upgrade.
Regards,
Attie
Cell C's replyOfficial
14 May 2021, 15:49Our team will be in touch to provide assistance.
^MP
^MP
Cell C's reply14 May 2021, 15:49
Official
Our team will be in touch to provide assistance.
^MP
^MP