Horrific

<p>I had a Cell C contract (which was ending in June/July 2016. On the 05/05/2016 I contacted via email requesting that my contract be closed once it expires. I got a reference number and an email saying I will be contacted soon. Account number ********** 9</p> <p>I never got the call but I decided to do it over the phone. In mid-May I called their call centre to cancel and was told that I need to call around the 13 June (a month before). I did that and as far as I know the process was started.</p> <p>On the 27 July a debit order to Cell C went out of my bank account. I contacted Cell C to querie this and was told that its a fault from their side as the process was not complete. But it was reflecting that i have cancelled.I was also advised that i should reverse it with my bank for quick results or else with them it will take long. </p> <p>I reversed the amount with my bank. On Sat i checked my emails and found a statement from Cell C. I then decided to contact them and find out if my account is closed.</p> <p>To my horror, I have somehow upgraded and taken an Apple iphone on the 27 of July. What is happening here????</p>