Horrid customer service

Dear cell c. Your customer service sucks. I have had nothing but **** since my contracts ended and i tried to cancel them. They had ended in December and i cancelled on the 31 December. I was debited for a further 3 months because you have *********** call centre agents. Your process of only doing cancellations via the call centre is bull**** because this is how you ***** money from customers by pretending that the cancellation was not logged. There is only a call and no paperwork confirming a cancellation not even a cancellation email confirming this. When the cancellation was eventually done i requested that the 2 numbers be changed over to prepaid. I last week loaded airtime on the one number i tried it and received an automated response saying that the number does not exist on the system. I have been a customer since 2006 and you proved over and over that you cannot maintain the customers satisfaction. Who will reimburse me for airtime loaded on a number that i thought was mine but that you deactivated without the decency of a call to confirm if that is what i wanted. Cannot wait for my current contract to end so i can cancel it and see the back of a useless and *********** provider.