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NoziTHEMBIso M
1 reviews | Active since Jan 2017
16 Jan 2020, 09:24
HORRIC CELL C CUSTOMER SERVICE!!!
Cell C is a nightmare that never goes away (my horrible experience is too long to write). It is unfortunate that CELL C does not seem to care hence I am not expecting to get a response as I know the HORRIFIC CELL C will ignore this rating. I am only sharing my experience. CELL C BAD CUSTOMER CARE.
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NoziTHEMBIso M's updateReviewer Update
17 Jan 2020, 21:04I posted my review yesterday about Cell C, after a couple of minutes, I then received a call from them, and it took over an hour. As I'm writing this review, I feel helpless. Sadly, my problems got worse. Today I'm at work eagerly waiting for my package from CELL C. The next thing the corrier guy called informing me that he is at my residential address for a delivery from CELL C. I could not believe!!! I was actually shocked because my initial problem was that the same package has been taken to my residential address even if I specifically requested it to be delivered at work. ONCE AGAIN delivery was to the wrong address for the seventh time. My son is using and has been (from 201f if I remember correctly. That meant I had two contracts with CEll C *** and ***). When the two devises were fully paid. I upgraded the ***only. Due to the bad CELL C customer service, I experienced a SIM Card problem with the other number.
CELL C let me down, as a result my number was rudely taken from me by CELL C. In 2017 I opted for month to month SIM CARD contract for my son (10 G for R320) a month. Two weeks back my son informed me that a sales consultant from CELL C has been trying to get hold of me, he ended up giving the sales lady, by the name of Mitchell. On the 13th of January 2020 (Monday)Mitchell offered a great deal. We agreed that I keep my current top-up SIM. At the end of the call I was sold and I chose my work address, and obviously gave her the preferred address for delivery. In that regard, I was expecting a new phone and the SIM Card (with my current number).Today, I got a call from the courier guy telling me he is at my residential address to deliver my package from CELL C. Be hold, I couldn't believe !!!again the went back to the same wrong address for the seventh times!!!!! Another problem my son's number was stopped functioning immediately my new contract was approved. His data depleted, SIM CARD was migrated, he could not top up airtime as he always did, because he was getting enough G for R320 a month. Could not access internet banking. He can't even receive call. In conclusion, MY PROBLEMS WERE NEVER SOLVED SO AS MY SON'S. The courier has been trying to get my work address so they can deliver. I lost I interest, I did not give it to them, because I did several times. Keeping in mind that Cell C should also have both my addresses. I was on the phone the whole yesterday with Cell C. I'm done!!! I do not want anything from CELL C. As soon as I send this long review, this SIM card will be destroyed. Moving far away from CELL C!!!
CELL C let me down, as a result my number was rudely taken from me by CELL C. In 2017 I opted for month to month SIM CARD contract for my son (10 G for R320) a month. Two weeks back my son informed me that a sales consultant from CELL C has been trying to get hold of me, he ended up giving the sales lady, by the name of Mitchell. On the 13th of January 2020 (Monday)Mitchell offered a great deal. We agreed that I keep my current top-up SIM. At the end of the call I was sold and I chose my work address, and obviously gave her the preferred address for delivery. In that regard, I was expecting a new phone and the SIM Card (with my current number).Today, I got a call from the courier guy telling me he is at my residential address to deliver my package from CELL C. Be hold, I couldn't believe !!!again the went back to the same wrong address for the seventh times!!!!! Another problem my son's number was stopped functioning immediately my new contract was approved. His data depleted, SIM CARD was migrated, he could not top up airtime as he always did, because he was getting enough G for R320 a month. Could not access internet banking. He can't even receive call. In conclusion, MY PROBLEMS WERE NEVER SOLVED SO AS MY SON'S. The courier has been trying to get my work address so they can deliver. I lost I interest, I did not give it to them, because I did several times. Keeping in mind that Cell C should also have both my addresses. I was on the phone the whole yesterday with Cell C. I'm done!!! I do not want anything from CELL C. As soon as I send this long review, this SIM card will be destroyed. Moving far away from CELL C!!!
NM
NoziTHEMBIso M's update17 Jan 2020, 21:04
Reviewer Update
I posted my review yesterday about Cell C, after a couple of minutes, I then received a call from them, and it took over an hour. As I'm writing this review, I feel helpless. Sadly, my problems got worse. Today I'm at work eagerly waiting for my package from CELL C. The next thing the corrier guy called informing me that he is at my residential address for a delivery from CELL C. I could not believe!!! I was actually shocked because my initial problem was that the same package has been taken to my residential address even if I specifically requested it to be delivered at work. ONCE AGAIN delivery was to the wrong address for the seventh time. My son is using and has been (from 201f if I remember correctly. That meant I had two contracts with CEll C *** and ***). When the two devises were fully paid. I upgraded the ***only. Due to the bad CELL C customer service, I experienced a SIM Card problem with the other number.
CELL C let me down, as a result my number was rudely taken from me by CELL C. In 2017 I opted for month to month SIM CARD contract for my son (10 G for R320) a month. Two weeks back my son informed me that a sales consultant from CELL C has been trying to get hold of me, he ended up giving the sales lady, by the name of Mitchell. On the 13th of January 2020 (Monday)Mitchell offered a great deal. We agreed that I keep my current top-up SIM. At the end of the call I was sold and I chose my work address, and obviously gave her the preferred address for delivery. In that regard, I was expecting a new phone and the SIM Card (with my current number).Today, I got a call from the courier guy telling me he is at my residential address to deliver my package from CELL C. Be hold, I couldn't believe !!!again the went back to the same wrong address for the seventh times!!!!! Another problem my son's number was stopped functioning immediately my new contract was approved. His data depleted, SIM CARD was migrated, he could not top up airtime as he always did, because he was getting enough G for R320 a month. Could not access internet banking. He can't even receive call. In conclusion, MY PROBLEMS WERE NEVER SOLVED SO AS MY SON'S. The courier has been trying to get my work address so they can deliver. I lost I interest, I did not give it to them, because I did several times. Keeping in mind that Cell C should also have both my addresses. I was on the phone the whole yesterday with Cell C. I'm done!!! I do not want anything from CELL C. As soon as I send this long review, this SIM card will be destroyed. Moving far away from CELL C!!!
CELL C let me down, as a result my number was rudely taken from me by CELL C. In 2017 I opted for month to month SIM CARD contract for my son (10 G for R320) a month. Two weeks back my son informed me that a sales consultant from CELL C has been trying to get hold of me, he ended up giving the sales lady, by the name of Mitchell. On the 13th of January 2020 (Monday)Mitchell offered a great deal. We agreed that I keep my current top-up SIM. At the end of the call I was sold and I chose my work address, and obviously gave her the preferred address for delivery. In that regard, I was expecting a new phone and the SIM Card (with my current number).Today, I got a call from the courier guy telling me he is at my residential address to deliver my package from CELL C. Be hold, I couldn't believe !!!again the went back to the same wrong address for the seventh times!!!!! Another problem my son's number was stopped functioning immediately my new contract was approved. His data depleted, SIM CARD was migrated, he could not top up airtime as he always did, because he was getting enough G for R320 a month. Could not access internet banking. He can't even receive call. In conclusion, MY PROBLEMS WERE NEVER SOLVED SO AS MY SON'S. The courier has been trying to get my work address so they can deliver. I lost I interest, I did not give it to them, because I did several times. Keeping in mind that Cell C should also have both my addresses. I was on the phone the whole yesterday with Cell C. I'm done!!! I do not want anything from CELL C. As soon as I send this long review, this SIM card will be destroyed. Moving far away from CELL C!!!
NM
NoziTHEMBIso M's updateReviewer Update
18 Jan 2020, 07:29Just to add on my journey with CELL C, I have never missed even one payment over the years using CELL C network.
NM
NoziTHEMBIso M's update18 Jan 2020, 07:29
Reviewer Update
Just to add on my journey with CELL C, I have never missed even one payment over the years using CELL C network.
