Horrible unacceptable service from Cell C

As per previous complaint with Cell C and Mr Vusi Mochala. I have 2 online upfront contracts with Cell C. Which I've paid for in advance on the 26th of Sept. 1st of Oct no benefits were loaded on the contracts. After numerous phone calls daily and ref number after ref number, eventually Vusi Mochala said he would look into the matter as the system said these 2 contracts have been migrated. Told him I never gave any permission to migrate any contracts. Told me on the 7th if October that I should give him till Friday, 9 Ict, to find the phone call and find out what happened and then he will phone me Friday morning. Well it's now Tuesday already and no communication. Saturday I just received and sms that the case has been closed and benefits loaded to the 2 numbers. Up to date no benefits has been loaded. One of the contracts should receive 10 gigs of data and 4000 minutes per month, as that is what I'm paying for. In the sms it said that that numver only received 240 minutes. Now where is the other 3760 minutes I paid for on the 26th of September?? This is ***** and theft in the worst manner ever. I paid for benefits that Cell C just decides to lessen as they please and change contracts without my consent. I want to know what is going to happen to this. 13 Oct and still haven't received the benefits I've paid for..... A LOT of money!!!! Come end of October then you expect me to pay again for benefits, whereas I haven't even received all my benefits I've paid for end Sept. And if I don't pay, because you, Cell C, owe ME, then my lines gets cancelled and you threaten to blacklist my name???? I demand answers and the playback of the phone call recording that you are at fault. I will be taking this to Ecasa as well.