LB
Lilly B

1 reviews | Active since Nov 2018

30 Nov 2018, 17:27

Horrible signal and Service after being a client for almost 10 years

I am experiencing signal problems now for a very long while. I can't believe it and then I call the call centre just to ask what is going on and the lady said to me that I am the only one to report it with an attitude and that I could call technical support. I asked her if it is possible to change my number to a vodacom number she said yes but the bad service and very unprofessional staff in Cell C customer service I am going after I think about 10 years being with you guys I am saying good bye.

0
Replies (2)
Cell C
Cell C's reply01 Dec 2018, 07:23
Official
Good morning Lilly 

We apologize for the poor signal you have been experiencing and for the bad service you received from the agent.

One of our team members will liaise with the network team and provide feedback.

Regards 
Cell C | PN
Cell C
Cell C's reply03 Dec 2018, 09:44
Official
Please be advised that Lungile has escalated your network complaint to our network team for further assistance.
 
Regards
Cell C | PN