NS
Nishal S

1 reviews | Active since Mar 2011

25 Feb 2016, 16:54

Horrible signal and pathectic data connection.

Cell C, you are misleading the public with your new advert about you will always have great signal with Cell C. <br> <br> That is a lie and it should be taken up the ASA for misleading. In Pmb, be it in the city or the suburbs, the signal and data connection is pathetic to the core. I have placed a complaint on Facebook on the Cell C page and the guy did nothing to escalate the matter. Every time I try and connect to the internet or use apps like Facebook etc, it just hangs and says connection lost. Try to load a page and it hangs again. Then it resumes as per normal and then it starts acting up again. It is terribly frustrating. What I don't understand is that, about a year or so ago the Cell C network in Pmb was great and fast and now its just gone to the dogs. Show a lack of upgrading and maintaining of the current infrastructure. What is sad is I converted all my family and a good few friends on to Cell C because it seemed like Cell C was the only network that was changing the game and the most affordable network to use and now I'm not so sure. I'm willing to give Cell C another shot if they can sort the endless network problems in PMB. If not I will move my family and family.

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Replies (2)
Cell C
Cell C's reply26 Feb 2016, 07:16
Official
Hello linknpark1,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN
NS
Nishal S's update04 May 2016, 10:47
Reviewer Update
Still disgusted. A guy came out to me and was late as well, then he ran a speedtest.net test on his phone and told me everything is fine. Used another app from the Play Store to check the signal strength and said everything is fine. Yet that very same day i had the problem again. As i mentioned to him that it happens mostly at night so doing the tests during the day isn't going to solve anything. I even have video proof of how pathetic your network is in Pmb city centre. Knew this would happen, come do a simple test which i could have done myself and tell me all is good? Is that what a ''Technicians'' job is at Cell C? So what now? Your network still sucks and it isn't getting better and i'm getting tired of you guys.