HORRIBLE SERVICES WITH CELL C

Good day,

Trust you are well

I have had such horrible experiences with Cell C. I had a contract with them for 24 months and November was supposed to be my last month. According to the policy I had to call them and put through my cancellation a month before, I had called in October and spoke to a consultant to put through the cancellation. Last night when I called in to find out why my SIM card is not prepaid as yet , all I got from them was that I did not put through a cancellation as they have no note on the system. Is it my fault that they don't have a note on the system, must I keep a call record every time I call them?. I was told to call in the morning to speak to the supervisor, I called in now and the supervisor says to me that he needs to do an investigation. How much longer will they now take, they want me to pay an additional month just for their mistakes. I am very upset, why are some of Cell C Staff so inefficient, I must pay for their faults. I have always had problems with them and I would never want to take a contract with them again!!!