TM
Tiisetso M

1 reviews | Active since Oct 2018

29 Oct 2018, 17:55

horrible services

I have been a loyal customer for Cell C for years now and their pay back to me is their nightmare customer service 

I have had problems and witnessed the behaviour of Cell C Newtown Junction staff and I must say people working there needs training and Dineo Mohlomo who was assisting me and made a very good job of making me end business with Cell C.

She needs to go back to training seeing that she doesn’t have an values of being a customer consultant and that goes to her colleague who I didn’t catch her name they are straat mates that carry disgusting manners to work.

I work in the mall and I would see people leaving that shop frustrated and others escorted by the securities and today I was a victim . I went to buy data from them today at 10h15 during my tea break and they gave me a hell attitude Dineo asked where is she going to get a change , I went to Shoprite next door their shop and came back bought data gave her the cell numbers she punched the wrong last digit and I paid and left so when I realised I didn’t get an SMS I checked the slip and saw that they punched the wrong numbers I called and they told me to come back so when I went there, they told me they can’t help me so ****ed off because they putting the blame on me and didn’t even bother to find the solution to my problem and the number that data was sent to its been on voicemail the whole day seems like the number doesn’t work.

It was nice doing business with Cell C as I am going to cancel my contract not even thinking twice 

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Replies (2)
Cell C
Cell C's reply30 Oct 2018, 07:18
Official
 Thank you for notifying us of the above.
 
We want all our customers to be given proper service and be treated with the respect they deserve. We strive to keep our customers happy and satisfied. This is not the norm or standard service we want for our customers.
 
This will be addressed with the store manager and the store rep will be dealt with in an appropriate manner. Sincere apologies for the unsatisfactory service and inconvenience caused.
 
Regards
Cell C | PN 

Best regards,

Cell C
Cell C's reply30 Oct 2018, 11:43
Official
Palesa confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed. 

Regards 

Cell C | PN 

Best regards,