Horrible service received from a call center agent

I have had it with the level of rudeness and incompetence I have been getting from Cell C. It is not the first or the 2nd time something of this nature is happening. Cell C call center agents are the worst bunch. Today I had the nightmare of speaking to Brenda Tjiane who not only was rude to me but she refused to pit the call through to her superior. At one point she just went dead for a good solid 3 minutes and when she returned she has the nerve to thank me for holding on the line as if she had asked me to hold. On top of that she kept on speaking over me. I had to raise my voice multiple times because she kept on talking more than I did. I have a recording of the call on my smartphone and will be uploading it in social media so that the whole world can get to hear how horrible the Cell C call center is.<br> <br> I am not sure what training they go for but they are in dire need of a Soft Skills course because they lack substantially in that department.<br> <br> I am cancelling all my contracts and getting all my friends, colleagues and business partners to do the same.<br> <br> PS I typed all of this while I was on hold for her on the phone...such a waste of my time!