LN
Lerato N
1 reviews | Active since Nov 2019
10 May 2021, 11:17
HORRIBLE SERVICE RECEIVED
My contract ends on the 30th of June 2021. I called the Cancellations Department and spoke to Simphiwe. She was rude and I asked to speak to her Manager, which she was unable to follow a simple instruction. I want my contract cancelled when it ends on the 30th of June 2021. Rest assured I will be porting my number to a Network that understands Customer Service.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
10 May 2021, 12:20Good day Lerato
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will contact you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will contact you to provide assistance.
Regards
^MP
Cell C's reply10 May 2021, 12:20
Official
Good day Lerato
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will contact you to provide assistance.
Regards
^MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had.
Our team will contact you to provide assistance.
Regards
^MP
LN
Lerato N's updateReviewer Update
12 Jul 2021, 16:33Hi MP,
I received a bill from cell c stating that I will be billed in August 2021 yet I already requested for my contract to be cancelled back in May 2021 . I received a call from your cancellations department back in May 2021 stating that the contract will be cancelled on the 30 June 2021 and the last debit will be the 01 of July 2021. This is unacceptable, I have calling your offices and i have been sent from pillar to post and they are stating that the contract was only cancelled on the 09 of July 2021. I do not want anything to do with cell c, no further debits and I will port my number to another service provider.
I received a bill from cell c stating that I will be billed in August 2021 yet I already requested for my contract to be cancelled back in May 2021 . I received a call from your cancellations department back in May 2021 stating that the contract will be cancelled on the 30 June 2021 and the last debit will be the 01 of July 2021. This is unacceptable, I have calling your offices and i have been sent from pillar to post and they are stating that the contract was only cancelled on the 09 of July 2021. I do not want anything to do with cell c, no further debits and I will port my number to another service provider.
LN
Lerato N's update12 Jul 2021, 16:33
Reviewer Update
Hi MP,
I received a bill from cell c stating that I will be billed in August 2021 yet I already requested for my contract to be cancelled back in May 2021 . I received a call from your cancellations department back in May 2021 stating that the contract will be cancelled on the 30 June 2021 and the last debit will be the 01 of July 2021. This is unacceptable, I have calling your offices and i have been sent from pillar to post and they are stating that the contract was only cancelled on the 09 of July 2021. I do not want anything to do with cell c, no further debits and I will port my number to another service provider.
I received a bill from cell c stating that I will be billed in August 2021 yet I already requested for my contract to be cancelled back in May 2021 . I received a call from your cancellations department back in May 2021 stating that the contract will be cancelled on the 30 June 2021 and the last debit will be the 01 of July 2021. This is unacceptable, I have calling your offices and i have been sent from pillar to post and they are stating that the contract was only cancelled on the 09 of July 2021. I do not want anything to do with cell c, no further debits and I will port my number to another service provider.