Horrible service,phone in for repairs for 2 Months

I booked my phone in on 26/04/2015 for repairs(insurance forms already submitted). More than a week later I get a sms for a quote for my phone and I need to accept it, a hour on the phone calling between the repairs department and C Surance(because the 2 for some reason cannot communicate with each other, so I need to do that myself), I get told I must wait, C Surance must accept the quote, and C Surance says they will send me an email for the excess that needs to be paid. Eventually on the 25th of May I call to find out what is going on because I have received no word from either departments. Then I get told they are waiting for my excess, so another hour spend on the phone between the two departments and I finally find out what I must pay, so within 10mins I make the payment, and the next day(26/05 ( one month without my phone)) C Surance says that they informed the repairs department to go ahead with the repair. On the 8/06 I still have not heard anything, again :'(, and so I call again, another hour, and I find out, there still has been no communication between the two, so after doing that myself, again, they start with repairs. Now on 18/06, I get told one more week. :'(