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MN
Mendi N

1 reviews | Active since May 2015

24 Oct 2018, 10:36

Horrible Service, Paying for nothing

Agreement Number : P ********** 12017 I have experienced such horrible service from cell c, I upgraded my contract to SMARTDATA 5GB Apple iPhone 8 plus, starting on the 6th of November 2017. I had asked to keep my number with the upgrade, but Cell C decides to open a new line ********** , I do not make use of this number ********** and have basically been paying for data I don't utilise.

When I asked that they rectify this and move my contract to my original number as I had requested, they advised they cannot do that. This was an error on they side but they do not want to do anything to rectify. I basically pay month to month for data I don't received as they advised they can't fix this, basically the line ********** receives these credit and I don't have access or use this number.

Also I have called in several times to request that my debit order be moved to the 25th. Cell C decides to keep debiting my account on the 23rd which bounces and I have to pay additional bank charges for this. They simply do not care and take my money month to month for nothing. It's truly disgusting and I will be porting as soon as possible.

0
Replies (5)
Cell C
Cell C's reply24 Oct 2018, 10:52
Official
Good morning Mendi

We will ensure that these issues are sorted. Do expect communication from one of our team members during the course of the day.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 
Cell C
Cell C's reply24 Oct 2018, 13:04
Official
Kindly refer to Theodorah's email as she could not get hold of you on your contact number.

Regards
Cell C | PN
MN
Mendi N's update24 Oct 2018, 16:27
Reviewer Update
Good Day, I was in meeting all day, please call tomorrow after 12:00. Thank you
MN
Mendi N's update05 Dec 2018, 10:07
Reviewer Update
Good Day, This is ridiculous now, my issue is still not sorted and on top of that you still debit my account on the 23rd when I asked several times for this to be changed to the 25th. Now on top of paying for a line I don't use, you debit my when you please and charge me penalty fees. I cannot wait to change service providers, your service has been disgusting to say the least. Thank you for nothing
MN
Mendi N's update24 Jan 2019, 10:30
Reviewer Update
Good Day, my issue is still not sorted and on top of that you still debit my account on the 23rd when I asked several times for this to be changed to the 25th. Now on top of paying for a line I don't use, you debit my when you please and charge me penalty fees. What is the issue here, a simple request to change a debit order date is an impossible task? What kind of horrible service is this, you cannot even get basic requests right, this is absolutely ridiculous!!!