HORRIBLE SERVICE!! OVERPAYMENT! URGENT REFUND!!

This is the second time I am experiencing this issue. On July 22, I made a manual payment for 2 months because I realized that Cell C did not run the debit order. R1598 was paid to Cell C. To my surprise, Cell C took the same amount again on August 30 without contacting me. I called the C fibre department and sent the proof of payment. I was told that I would receive a call on Thursday. On Wednesday, I received an email saying there is no proof of payment in the email that I sent and the ticket was closed. I sent them again. I called again on Thursday and the lady by the name of Zanele Simelane told me she couldn't see any email from me. I asked her to put me through to a supervisor, she came back and told me that there was no supervisor or manager. I wanted to speak to another agent. I called again, it was still Zanele Simelane and when she heard my voice, she kept quiet and dropped the call. It was really a NIGHTMARE to speak to a serious person. I had another lady who was helpfull. She couldn't receive my emails, and told me to try to use a different email. She finally received both proofs of payment. She promised to send them to admin department. I'm still waiting to be refunded. I'm REALLY unhappy with Cell C. This is not how a business is run. This NOT you treat you treat you customers. There seems to be a lot of mess. I'm expecting an urgent refund. And I really want to terminate my contract. VERY BAD AND POOR SERVICE!! NO IMPROVEMENT AT ALL!!

Fabrice ***