NT
Ntsoaki T
1 reviews | Active since Mar 2019
08 Dec 2021, 08:47
HORRIBLE SERVICE ON FIBRE LINES AND CLUELESS STAFF IN ACCOUNTS DEPARTMENT
RATING: MINUS ZERO
Cell C accounts department is a nightmare.
1. Their debit order system is inconsistent. 2. They cut off the fibre line without communicating with the user. Now it’s my job to always check if they’re taking their money. 3. They refuse to cancel the order to allow me to pay the contract myself and be fully responsible for the payments. Apparently their system doesn’t allow that. 4. When it’s time to connect the line it takes a week or more, it can even take forever if you don’t call them 5 times a day. Even with that, you don’t receive any service but a useless bunch of apologies.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
08 Dec 2021, 09:35Good day Ntsoaki
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our team.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our team.
^YM
Cell C's reply08 Dec 2021, 09:35
Official
Good day Ntsoaki
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our team.
^YM
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards.
We would like the opportunity to talk and investigate your feedback further.
Please expect a call from our team.
^YM
NT
Ntsoaki T's updateReviewer Update
08 Dec 2021, 10:00“ Pathetic service from Mbali and her supervisor Sxabiso” Mbali even refused to provide the surname of her supervisor Sxabiso. This Sxabiso supervisor dropped and call on me while was giving him history of my challenges. He even never tried calling me back, I had to call him only to be told he said will call me back and I was refused his surname by Mbali the consultant.
PLEASE CALL ME ON THIS NUMBER: ***
PLEASE CALL ME ON THIS NUMBER: ***
NT
Ntsoaki T's update08 Dec 2021, 10:00
Reviewer Update
“ Pathetic service from Mbali and her supervisor Sxabiso” Mbali even refused to provide the surname of her supervisor Sxabiso. This Sxabiso supervisor dropped and call on me while was giving him history of my challenges. He even never tried calling me back, I had to call him only to be told he said will call me back and I was refused his surname by Mbali the consultant.
PLEASE CALL ME ON THIS NUMBER: ***
PLEASE CALL ME ON THIS NUMBER: ***
NT
Ntsoaki T's updateReviewer Update
08 Dec 2021, 13:15Can Zodwa please call me back as promised😫
NT
Ntsoaki T's update08 Dec 2021, 13:15
Reviewer Update
Can Zodwa please call me back as promised😫