Horrible service offered by Cell and inability to take accountability on their own mistake!!!!!!!!!!!!!!!

Cell Phone ********** 596 - Terrible service I'm a very reliable client for the aforementioned service provider. I has 2 contract with them and the beginning of May, I called them to cancel the contract as well as to keep the number as a prepaid. I took the contract on behalf my Son who is in High School. I called in May 2018 to cancel the contract and the consultant who assisted me had an attitude. She told me that they will still deduct the payment for the end of May, which I never had a problem with.When I saw that they deducted again in June ,I called to let them know but I was told that the contract was never cancelled. I told them that it was not my fault that the consultant didn't do her work in the first place and that they needed to sort it from their side. But that didn't happen. I called again after few weeks and I was told that the contract was not cancelled again and that I will have to pay R100 and some odd amount the end of July as my Son used the minutes I was credited with. I found this very unprofessional as I had to bounce R422.83 which I never budgeted for knowing that I had cancelled the contract. This resulted in messing up my credit record. On the 25th of July, the deducted the same amount without my knowledge. They put me in a predicament as they deducted the money that I was using for something else. I went to one of your branches last week in Green stone and I spoke to Bridgette who promised to call to no avail. I was also told that they will deduct again the end of July. I really find this uncalled for. I can't keep on bouncing debit orders that are messing up my account. I'm really disappointed by what Cell C is doing, I have another contract which will end in November, I will NEVER renew it due to how they deal with their clients. I feel that there are many people working there who don't have the best interest of their clients at heart.