Horrible service from the get go would Cell C fibre

On the 05/07/2021 I had contacted Cell C regarding a Fiber deal which they had advertised. I was helped by salesperson Tebogo Kgosi. I had followed the instructions of Tebogo and made payment and sent through a proof of payment to him, he acknowledged receipt of the proof of payment and thereafter ignored all my emails and telephone calls. All I needed to know is how far n the process is my application, as I was told by Tebogo I should get installation by Friday the 09/07/2021. This morning I called through to Cell C to find out why I haven't been contacted for arrangements to be made for the installation and I was told by Simphiwe that my details aren't even on the system, although my details were given to Tebogo when doing my application whom would of captured it. I was then told by Simphiwe it takes 48 hours for my details to reflect on their system, its now passed 48 hours. And its rather strange that after being captured on the system my details would take 48 hours to reflect(very strange system). I asked to speak to someone in complaints to assist me and Simphiwe told me that there is no complaints department. Please someone assist me ASAP.