Horrible Service from Nomusa Nkosi!

On the 25th december 2020 I assisted my 53 year old mother with a query to cell c.She had recharged twice in less than a week and her airtime kept disappearing.I gave her the phone to speak to the agent Nomusa Nkosi,Yho!She messed up my mother's day.I was listening in on the call ob spraker.Nomusa was abrupt,rude and she kept talking over my mother,with attitude.My mom went i-rate on her and she had addressed her rudeness right at the beginning of the call.Nomusa could not assist her,She was hell-bent on telling my mom that she sent an exclusive message at around six in the morning,even after she told her that we were in bed at that time. Mum asked if she could escalate the call and told her thatshe had bad customer service,she apologised sarcastically!Nomusa could not provide assistance or even block whatever was taking my moms airtime, instead she muted my mom for over 26 minutes.She did not wrap the call up.My mom was livid and her blood pressure shot up all because Nomusa Nkosi was not keen to work,she did not bother herself,all she was concerned about was me playing with my mother's phone...I am 33 years old for heavens sake!I am mother's only child and she stays alone,hence we called to get assistance.After I took pictures of the call time,I hung up the call and dialled again.My mum was given proper service and in less than 5 minutes we had a code to block the subscription from a gentleman whose name my mom forgot as she was still reeling from Nomusa's behavior!I am a former call centre agent and I have never spoken to a client like that.I am coming for her job,she can't do it mos!